Five months ago, I came to Dr. Bernstein’s office with a grim outlook. I had previous surgeries at two well-promoted centers for hair restoration. The results from the surgeries were less than satisfactory. Scarring in the donor area and large pencil sized plugs left me feeling worse than being bald. Worst of all I didn’t believe I would ever look normal again.

Dr. Bernstein was very honest in his assessment of my condition. There were no promises of total repair and no false hopes of a perfect recovery. I tool some time to read “The Patient’s Guide to Hair Restoration” and make a decision based on the facts that were given to me after two consultations with Dr. Bernstein.

The staff has also been very helpful, kind, sympathetic, and courteous. They seem happy to be working with a surgeon that takes such pride in his work. I was having a conversation with a technician that remarked, “I would not be able to sleep at night knowing that I was destroying the lives of the patients seeking help”. That is the kind reassurance that makes me feel that I am receiving the best care possible.

The excision surgeries are now complete and I am moving on the next phase. A full session. I have all the confidence in the world that Dr. Bernstein and his staff will try their hardest to fulfill my goals. In just five months, the appearance of my large plugs is close to undetectable and the future looks encouraging.

B. C.

On September nineteenth, I had a transplant procedure at the Fort Lee location. Words cannot adequately express how impressed and pleased I was with the entire experience. From the beginning, with Gina and Priscilla thoroughly preparing me for the procedure, until I departed the Hilton for home, I cannot imagine how things could have run more smoothly.

Dr. Bernstein projects confidence, professionalism and a genuine concern and compassion for the patient. Sadly, these aspects are missing in too many medical experts today. He also has a most pleasant personality. To say that I hold him in the highest esteem just doesn’t seem enough.

Mara and every one of her assistants went beyond the call of duty to make me feel as relaxed and comfortable as possible. They were all quite concerned for my welfare during every moment that I was there. They treated me more like a family member than a patient. I was so pleased with them that I wanted to buy champagne for everyone. Since they still had work to do and I couldn’t drink alcohol for three days after the procedure, I sent flowers the next day.

You have done an outstanding job developing and training the highest quality staff imaginable. I will most likely have a second treatment for my crown area next year if my frontal transplant comes out as well as anticipated. It’s such a relief to know in advance how wonderfully I’ll be treated. I also have several friends and associates who are in need of your services. I guess by now you can figure out who I will be recommending them to. Please don’t ever hesitate to give my name and phone number out to anyone in the New England area that is considering hair transplanting. My wife and I visited several hair replacement companies, read many books and manuals, and viewed informational tapes before deciding on your practice. The research time was well spent.

With utmost respect and appreciation,

D. T.

Dear Dr. Bernstein,

I wanted to write to you to let you know how much I appreciate the way in which you and your staff handled my recent hair transplant procedure. The professionalism, courtesy and comfortable attitude that you and your staff exhibited made my experience a real pleasure. Having worked with you in the past I know I can expect the best possible results.

Thank you again for a very comfortable and gratifying day.

Sincerely,

A. L.

Hello Dr. B,

It has only been 17 short days since my hair transplant repair procedure and I just wanted you to know that thus far I am very pleased with my decision and the work of your group. My scalp is healing rapidly and growth is returning after the graft excision. The burden of the horrible grafts and the reasons that brought me down that road of “bad” hair transplants has been lifted. I feel like I have a new lease on life!!! When I return to New York later in the year I will setup an appointment to consider additional work. Peace be with you!

Sincerely,
R. N.

Did you hear the one about the bald doctor that grew his hair back? Well it’s no joke, but we’ll get back to this part of my story later. Let me start by stating the obvious; losing my hair was a long, slow, steadily painful process that began in my late twenties and continued into my forties.

During that time, I became increasingly preoccupied with this dramatic change in my physical appearance and the accompanying emotional toll. I was not a happy camper. Thus began the quixotic quest for the fulfillment of my impossible dream, to grow hair on my head. Over the course of twenty odd years, I explored every conceivable type of treatment for my “problem”. I even tried some of the more weird “remedies” marketed on TV and over the net. I must confess that I always needed up feeling like Don Quixote, somewhat defeated at being scalped by a windmill, but relentless in my quest.

Now back to the bald doctor. He happens to be my family physician and a rather conservative medical professional. I came in for my annual and I noticed that he had hair on his head, and it was his own Hair! I could hardly contain my amazement. “How in the world did you grow your hair back?” I asked. That’s when he gave me the scoop on Dr. Robert Bernstein. He basically told me that he had done a lot of research on hair restoration over the years. He explained that the doctor had created a technique (Follicular Unit Transplantation) that could achieve excellent medical and cosmetic results. The irrefutable evidence was sitting right in front of me. My doctor gave me the phone number and suggested that I attend one of their seminars.

I was immediately impressed by their customer service. I received prompt and detailed information on their services. More importantly, when I attended their seminar, Dr. Bernstein conducted it. He made clear that he was the surgeon in charge and that he and his team had an uncompromising commitment to safety and quality results. Then he actually allowed us to observe the procedure in progress. It was, to put it mildly, impressive.

Equally impressive was the genuine enthusiasm of the patients who had undergone the procedure and were present to answer questions. I made my decision. Dr. Bernstein and his medical team performed the surgery. It was quick, clean and remarkably comfortable. Eight months later I had hair on my head that looked like it belonged there. That was just the beginning of the benefits that I’ve reaped from my hair restoration.

Restoring my hair has contributed greatly to my well being in three major ways. Mentally, it has relieved me of the daily frustration of obsessing about being bald. What I think about now is how I can improve on other aspects of my health and physical appearance. Emotionally, I feel more positive and optimistic about life and that has translated into a more relaxed attitude towards my daily social interactions. Finally, and most importantly, I just look better physically. He has put me on a track to look good and I plan to stay on that track.

I want to thank Dr. Bernstein and the entire organization for their pioneering work in the field of hair restoration. I’m also grateful for the integrity and commitment to excellence they bring to their work. It has made a positively enduring difference in my life.

Sincerely,

N. M.

Dear Dr. Bernstein and Staff,

I am writing to thank you and your staff for your caring and support during my procedure on July 26th. You and your medical assistants contribute tremendously in helping me.

Thanks again.

K. M.

Dear Dr. Bernstein:

After undergoing my surgery on Friday, April 10th, I felt compelled to inform you of the exceptional professionalism that your staff demonstrated. Throughout the nine-hour procedure, each an every one of you assistants showed genuine concern for my comfort, health, and attitude. You staff’s commitment to your state of the art transplant procedure was evident in their medical and interpersonal skills. They simply love their work!

I spent over three years deciding what type of surgical procedure would benefit my hair loss condition. More importantly, choosing the right doctor to perform the surgery was of paramount concern. I can now state that I made the best possible choice for myself. From my first consultation with you, I was fully relaxed and informed as to the intricacies of a follicular transplant. By speaking with you, examining a procedure in progress, and reading print related materials about your pioneering research; I was able to make an educated and unencumbered decision.

I am grateful that you have dedicated yourself to a medical procedure that enhances the appearance, self-esteem, and confidence of human beings. I have dedicated my life to teaching you students the values of commitment, responsibility, and accountability. From you, I have learned that a person can achieve a sound body. The Chinese culture states that a sound mind and a sound body balances a person’s life. I already feel balanced!

Thank you,

T. V.

Dear Dr. Bernstein,

I wanted to write to you to let you know how much I appreciate the way in which you and your staff handled my recent hair transplant procedure. The professionalism, courtesy and comfortable attitude that you and your staff exhibited made my experience a real pleasure. Having worked with you in the past, I know I can expect the best possible results.

Thank you again for a very comfortable and gratifying day.

D. D.

Dear Bernstein Medical,

The medical treatment at your facility was the finest i have ever received, top to bottom. Dr. Bernstein was as pleasant as he was competent. No pain, no side effects, and people couldn’t even tell the next day, that I had a procedure. The staff were all attentive and helpful. Everything stated in the paperwork was accurate to the minutest detail. Plus TV with remote and free lunch! It is no wonder why you are so highly regarded in this industry. Thank you.

G. R.

Dear Dr. Bernstein & All Staff Members-

Just a note to thank all of you for your consideration and professionalism exhibited throughout my transplant last Thursday. You’re pleasant but business-like approach made me feel as comfortable as possible with an obviously stressful experience and I thank that to your conscientious and knowledgeable staff.

It was comforting to feel assured that the process was simply part of your routine and yet not just production line surgery. I am not yet sure I can envision the final result of the procedure but I anxiously look forward to the result.

Again, thank you all for your consideration, I wish you all continued success!

Sincerely,

D. L.

Dear Dr. Bernstein:

I continue to be exceptionally pleased with the results of your fine work. It was very disturbing to me to watch my appearance change so drastically when I started losing my hair in my thirties. Wearing a hair piece for several years did return my appearance to what I thought it should be but was a constant source of anxiety and required time and money consuming maintenance to have it continue to look its best. And even then, I knew that people could tell that I was “wearing” hair and not growing it.

Choosing surgery was easy, but choosing a hair restoration surgeon was not. I’m glad that I did my homework and I’m more than glad that I chose a very professional and detailed oriented person such as yourself to perform my hair transplants. Both procedures went smoothly and your staff was exceptional in their support and kindness. I just celebrated my 50th birthday last month and certainly have other age related anxieties but hair loss is not one of them. My hair looks great, natural and even though more of it is gray, all that it requires is a haircut once a month.

Sincerely,
O. A.

August 17, 2001

Dear Dr. Bernstein,

I am writing to thank you for all you have done for me. When I came to see you I must admit I was not too optimistic. I didn’t believe anyone could really undo the damage of my previous hair transplant operations which left my hairline “pluggy” and looking like the punch line of one of those late night comedian’s jokes.

During our first meeting, I became cautiously optimistic that I had found the doctor who could really help me. After an examination you described a plan of action specifically designed for me. It included plug removal to get rid of the most egregious of them and then two hair transplant operations using grafts of no more than one, two or three hairs to fill in and effect a natural appearance. Even the plugs removed would be divided into these kinds of smaller grafts and put them back, not wasted! (I had never even heard of or thought about plug removal so this alone encouraged me.)

After the first plug removal procedure I was very happy at how much better I already looked – a fact which took me completely by surprise. Each of the subsequent plug removal procedures produced similar results. Then I was ready for the first of the two hair transplant operations.

Two weeks ago, when I removed the bandage the day after my first hair transplant operation, I was amazed by what I saw. Single, two or three hair grafts filled in between, in front of and behind those smaller original plugs promising a very natural look when they begin to grow. You had described this to me at our first meeting but seeing it was still amazing.

Until now I have not mentioned that I had little hair on top of my head. After this first hair transplant operation these smaller grafts now were placed in a very natural and filling way nearly to the back of my head. Clearly, you are the best in your field of medicine. You have a rare talent and my only regret is not having found you many years sooner.

You have assembled a staff that I believe is second to no other doctor’s office. A prospective patient’s first call to the office begins with a conversation with the very professional, friendly and informative Nazia. Lisa, Nancy, Phillip and Bernice assisted you when you did my hair transplant operation. Each of them were solicitous and encouraging throughout the procedure and clearly genuine in their concern for the patient’s comfort and anxious to relieve any anxiety. They are a great asset to you. Other staff members not directly involved in my procedure nevertheless stopped in to say hello and offer encouragement. I feel very comfortable and at home in your office because of them. I look forward to coming back. Thank you for everything.

Sincerely,

W. R.

Dear Dr. Bernstein,

Thank you very much. You are not only a good surgeon, but a kind and caring person. You really care about your patients. I really appreciate that.

Thanks again,

A. A.

Dear Dr. Bernstein:

When someone you know goes out of their way to help you; a wonderful feeling is experienced. When a total stranger helps someone in need; that wonderful experience becomes so much more meaningful.

For over three years I have put off having this fix done, firstly I was afraid I would find the wrong doctor – like I did with my first one, but the main reason was the cost. Having not worked since 2007, I found the expense much too great. So I put it off but the stress of what was on my head finally got to me and I had to do something.

So I did some research and was led to you. I first want to thank your wonderful staff. You have a great team and I am sure you are proud of them and what you have created. They had the perfect combination of professionalism mixed with humor, undoubtedly gleaned from you.

The true reason for this note though is to thank you for your unbelievable generosity with me. You understood my situation and in the end gave me extra grafts over what we had discussed. I am truly overwhelmed by you amazing munificence and have thought daily about the gift you gave me to make this surgery as successful as it could be.

Of course presently I have no idea what it will look like, but am certain that I will be able to remove my hat with confidence, something I have not been able to do for years. I have never had a hero in my life, but I do now. I truly appreciate your benevolence.

So thank you for your generosity, your kindness, your understanding, and the willingness to help a stranger in need!

Fondly,

S. C.

Dr. Bernstein and Staff,

I want to thank all of you for making a very apprehensive patient feel at ease. It was wonderful to be surrounded by such beautiful, caring and professional people. It gave me hope that this operation would turn out much differently then my past experiences with other places.

Special thanks to the two young ladies who had the duty of holding my hand through the “pins & needles.”

Sincerely,

M. H.