Dear Dr. Bernstein,

This letter is somewhat different from the ones I read in your waiting room as I awaited my surgery. Still, it is a letter about gratitude, trust and privilege.

I could not be more pleased with the expertise and efficiency by which your staff works in conjunction with your guidelines. Their professionalism, sincerity and competency were truly second to none.

Insofar as my recovery, I did experience some swelling for a few days following the surgery. However, instead of heeding the advice on your written post-operative instructions, I elected to contact you on your emergency toll-free number. This is where the word “gratitude” comes into play in my opening statement. You were not only sincere and caring, but you instructed me to come right in if I had any concerns whatsoever. That meant the WORLD to me.

Fortunately, the swelling subsided by the next morning and so I did not need to see you. Nevertheless, it is especially reassuring to know that your doctor is on call 24/7.

“Trust” is the next word I speak about in my opening paragraph, and I am not just talking about trust as a competent clinician. You estimated my grafts at 1,600 and yet only elected to use approximately 1,200. Consequently, your staff informed me that I would be receiving a reimbursement check for the difference. While, quite obviously, there is no way I could have ever known how many grafts were actually inserted, your integrity and uprightness as an honorable and principled physician are to be applauded.

Finally, I want to briefly talk about the word “privilege” and also the word “honor.” You see, I did tons of research and homework before I was referred to you. Notwithstanding the fact that you had no hair on your head when I met you, you were exactly the consummate professional I knew you would be. I feel privileged to have met you and particularly honored for the opportunity to have you as my physician.

Thank you, Dr. Bernstein. I am forever grateful to you and your entire staff.

Sincerely,

A. S.

To Dr. Bernstein and Staff,

Thanks for making my procedure easy and informative. Everyone was great at making the day pass as quickly as possible. Great bedside manners all around!

Sincerely,

B. C.

Dear Dr. Bernstein,

Just wanted to thank you very much for your honesty and for the excellent surgery performed by you and your staff of professional people. I felt like it was part of my own family taking care of me. Thanks a lot.

G. A.

Dr. Bernstein,

First of all, I have never said thank you for the incredible job that you did with me. I think I had my procedure done in late 2001 and it has worked out incredibly, incredibly well. I remember how nervous I was sitting in the waiting room the day of my procedure. But it ended up very well and one of the best decisions that I ever made. The biggest thing it did for me was stop me from obsessing over losing my hair anymore.

When I had it done you told me that there was a 50/50 chance that I wouldn’t need a 2nd procedure. Well you are pretty on, because I could continue to leave the way that it is after one procedure (it looks very natural) but I do want to have a follow up procedure done. I just haven’t gotten around to it. I had set goals for timelines to have it done.

I will contact your staff and schedule an appointment.

I don’t know if I had your email before and this was a convenient way to thank you.

H. D.

Dear Dr. Bernstein,

I wanted to say a BIG thank you for the surgery last Friday. All is healing incredibly well and I’m feeling fine. Our banter during the procedure definitely moved things along at an incredible pace and I was truly amazed when I was finally told, “you’re ready to go”.

My gratitude to you and your staff is really quite impossible to describe in words, suffice to say that my relationship with you and the work that you have done for me has turned in to a life-changing experience.

I know you will continue to hold your position as world leaders in your field purely because of your consistent high standard of work, and more importantly, because of the absolute ethics you apply to that work. In an industry full of charlatans you truly stand out as a shining example of how a patient should be properly treated.

Please continue down the road you have set for yourselves and know that you have a dedicated advocate in myself.

I thank you once again… please also thank all of your gracious, wonderful staff!

With kind regards,

G. K.

Congratulations to Dr. Bernstein.

Just a quick note to express how pleased that I am with the results of my first procedure. My hair is growing in nicely and I am scheduled for a second appointment this June. Thanks for the great service – Dr. Bernstein works miracles.

Best Regards,

B. A.

Dear Dr. Bernstein,

I decided on having a hair transplant procedure because there is nothing better than having and maintaining your own growing hair, so having surgery was a no brainer for me. My personal experience with hair restoration surgery is that there is very little discomfort despite my initial concern.

I am an extremely impatient and anxious person so you would think that waiting for my hair to grow in would have been sheer torture. The time between my surgery and when I began to see my new hair passed so quickly that I barely remember ever waiting for something to happen. Before I knew it, my hair had grown in.

There is nothing like having that confidence that only a full head of hair can give you. A full head of hair is symbolic of youthfulness and virility as well as healthfulness and well-being. Although I have never had self-esteem issues, any boost to one’s self-confidence is a positive. I would definitely have further transplants if Dr Bernstein felt it was warranted.

Sincerely,
A. I.

Dear Dr. Bernstein,

This is an overdue thank you for the work you have done for me. Dealing with hair loss is a very private issue, especially when you are a woman dealing with the public. I found that people were always drawn to my receding hairline, rather than looking directly at my eyes. The impact of one hair transplant has remarkably changed this. Your expertise in placing the transplanted hair and creating a new hairline is remarkable. My hair loss is no longer a secret. You helped resolve this for me, and I am very grateful.

Sincerely,

J. N.

Dear Dr. Bernstein,

I want to thank you for taking the time to see me for my consultation in early December. It was a very informative meeting. I have been interested in having a hair transplantation performed for many years, but I have hesitated for many reasons. Finding the right doctor who performs the right procedure has been difficult. I believe that the follicular unit transplantation procedure performed by you would be my best choice. Certainly, I have heard many good things about you, and I congratulate you on the reputation you have established. As a physician, I know that this type of reputation comes only with hard work, superior skill and unquestionable expertise. Unfortunately, only a handful of doctors ever achieve this level.

I will likely schedule my surgery for some time next year. In the meantime, I will continue to use Propecia.

I hope that the holiday season has been a safe and happy one for you and your loved ones. I look forward to seeing you in the OR.

Sincerely,

R. L.

Dear Dr. Bernstein,

I am writing to let you know what a pleasant experience I had with my surgery. I wanted to thank you and your wonderful staff for their attention, professionalism and work ethics. They were not only impressive but also therapeutic for a nervous client such as myself. Thanks again for a job well done. I would tip my hat to you, but I WILL NOT BE WEARING ONE EVER AGAIN!

Sincerely,

S. M.

Dr. Bernstein,

In a day and age when kindness is thinning out faster than my hair, I wanted to thank you for your kindness in seeing me and providing the prescription for Proscar on the spot, just like that.

Thank you and see you in a year!

K. L.

Dear Dr. Bernstein,

This letter is to thank you and your staff for the care I received when I had my transplant performed at your facility on August 25.

I am amazed at how pain-free the procedure was and am extremely gratified by the results. Your placement of the grafts is amazing and I am extremely happy and pleased at how far 1,600 grafts can go.

I also would like to that all of your staff who were very competent, courteous and friendly at all times. It truly felt like I was with family during the entire procedure. Everyone showed that they really cared and were trying to provide me with the best possible result.

It was surprised that all of the little details that were described in your brochures were right on the money – even down to the lunch and ice cream sundae!

I would highly recommend your facility to anyone!

Sincerely yours,

M. R.

Dear Dr. Bernstein and staff:

Just wanted to thank you for all that you did before, during and after my hair transplant procedure. You were all true professionals, from my first interview, to my follow up visit.

Dr. Bernstein, your knowledge and confidence in your procedure were the catalyst for me deciding to have my transplant done in your office. Your staff was patient, kind, humorous, and their teamwork was incredible. At all times, they maintained a professional attitude, and they never made me feel like I was just next in line. Although I was nervous at first, I soon felt that I had made a good choice. Thanks again.

Sincerely,

V. M.

Dear Dr. Bernstein,

Ever since I was diagnosed in 1987 with hereditary hair loss and advised that I was a candidate for hair transplantation, I knew that “someday” I would undergo the procedure. Over the years, my hair loss became noticeable (and not just to me, as it probably was in 1987) and in 2001 I visited your website, and then your office for a free consultation. Your friendly and supportive staff, and your own knowledge, kindness and sense of humor, along with your confirmation that I was indeed a candidate for a hair restoration procedure, finally gave me the courage to have the surgery.

Well, the most stressful part of the day of surgery was my worry that the taxi would not show up to take me from Manhattan to Fort Lee where I planned to have the hair restoration procedure! Once I arrived, your wonderful staff put me at ease and the only pain I experienced all day was a slight pinprick sensation when the local anesthetic was given to me. The pleasant haze I was in during the procedure, along with the conversation and banter I enjoyed with you and your staff, made the whole experience almost enjoyable! I went home and relaxed for a few days in pleasant anticipation of the good results I knew would follow.

For several months I made myself forget about constantly running to the mirror, and about 10 months later I noticed a definite improvement in the fullness of my hair in the front. After about 18 months, I was very happy with the results and felt that I had a “normal” head of hair for the first time in years. In 2005 I had a second procedure and now feel that I am almost in that fortunate group of “thick-haired” people.

I would urge any woman who is a candidate for a hair transplant to have no qualms or hesitation about having the surgery at Bernstein Medical. There is no “down side” to it–just a day or two out of your life and wonderful results within the year. Now I never have to worry about having the sun shine on my head; I am able to style my hair any way I want to – the main objective is no longer to make sure it’s all combed back over my scalp in the hope of disguising my condition. Honestly, sometimes I have to remind myself that I once had this problem. Having my hair transplant in your office was one of the biggest favors I ever did for myself.

Sincerely,
L. K.

Dear Dr. Bernstein,

Today is the day after my second procedure and I thought I would drop you a note to let you know how satisfied I am with my entire experience with you and your very professional staff.

In 2002, I visited quite a few hair transplant practices before being recommended to you by my dermatologist. I’m certainly glad he made the recommendation. What impressed me about you was the combination of your ongoing dedication to hair restoration research, you commitment to the “artistry” of hair restoration that seemed to be lacking with other practitioners, and your overall level of professionalism as a medical doctor.

After my first procedure a year ago (and my countless questions both before and after the procedure), I, like all of your patients I’m sure, anxiously awaited the results to come to fruition. Needless to say, I was so happy with the results that the second procedure was never in doubt. To your prospective patients, “The hair will grow I say!”, and it is certainly enjoyable to watch new hair flourish after years of the opposite. Perhaps the most “credible” compliment comes from my hairstylist. She has many clients who’ve had hair transplants from their physicians, and she never fails to compliment me (and hence you) on my results in terms of both density and aesthetics that I achieved from just one session.

During both procedures, I was kept completely comfortable by your staff, and to anyone considering hair transplantation, I would describe the process to be painless and the post-op discomfort to be minimal at best. I will be happy to be a reference for you at any time in the future.

Please extend all my sincerest thanks to all who assisted in both procedures – Ruth, Bernice, Jill, Mari, Sandy, Nancy and Sejal (I hope I’m not forgetting anybody). I appreciated all their efforts and consideration towards my comfort, and their enjoyable conversation made the session that much easier as well. Many thanks to you all!

Yours truly,

L. R.