Dear Dr. Bernstein,

Almost a year after my initial consultation, I’m writing to express my appreciation to you and the staff for the excellent treatment I received during my procedure in November.

I was impressed by the professionalism and special care I was given by you and your staff during my procedure. I’d like to thank the staff there for making me feel much more comfortable than I had expected to be during surgery.

I am very pleased with the results. After only a couple of months, there was a noticeable difference. Now, nine months later, my hair looks so much better than when I first came to see you that it amazes me. I feel much better about myself.

Thanks again to everyone.

Sincerely,

P. B.

Dr B. & Staff,

I decided to have the hair transplants because I used to wear a hair system. The maintenance was hard to keep up with. It limited my activities. There is nothing like your own growing hair. I decided to do my hair restoration with you, Dr. Bernstein, because you were the most honest and realistic out of all the hair transplant surgeons I met concerning the procedure.

Having a full head of hair has restored my confidence and has given me back my youth. My current girlfriend was shocked when I told her that I had hair transplants. The work that you and your staff do is undetectable. Before the first procedure I was very nervous. I did not know what to expect. Your and your staff made me feel comfortable by assuring me and allowing my friend who is a therapist to come in and relax me. I did not feel any discomfort throughout the hair transplant. There is discomfort after the procedure however the valium and the other medicines prescribed get you through it. I felt that this was well worth the experience because you cannot put a price on your confidence and your self-esteem.

Best wishes,
F. F.

Dear Dr. Bernstein,

This letter is somewhat different from the ones I read in your waiting room as I awaited my surgery. Still, it is a letter about gratitude, trust and privilege.

I could not be more pleased with the expertise and efficiency by which your staff works in conjunction with your guidelines. Their professionalism, sincerity and competency were truly second to none.

Insofar as my recovery, I did experience some swelling for a few days following the surgery. However, instead of heeding the advice on your written post-operative instructions, I elected to contact you on your emergency toll-free number. This is where the word “gratitude” comes into play in my opening statement. You were not only sincere and caring, but you instructed me to come right in if I had any concerns whatsoever. That meant the WORLD to me.

Fortunately, the swelling subsided by the next morning and so I did not need to see you. Nevertheless, it is especially reassuring to know that your doctor is on call 24/7.

“Trust” is the next word I speak about in my opening paragraph, and I am not just talking about trust as a competent clinician. You estimated my grafts at 1,600 and yet only elected to use approximately 1,200. Consequently, your staff informed me that I would be receiving a reimbursement check for the difference. While, quite obviously, there is no way I could have ever known how many grafts were actually inserted, your integrity and uprightness as an honorable and principled physician are to be applauded.

Finally, I want to briefly talk about the word “privilege” and also the word “honor.” You see, I did tons of research and homework before I was referred to you. Notwithstanding the fact that you had no hair on your head when I met you, you were exactly the consummate professional I knew you would be. I feel privileged to have met you and particularly honored for the opportunity to have you as my physician.

Thank you, Dr. Bernstein. I am forever grateful to you and your entire staff.

Sincerely,

A. S.

To Dr. Bernstein and Staff,

Thanks for making my procedure easy and informative. Everyone was great at making the day pass as quickly as possible. Great bedside manners all around!

Sincerely,

B. C.

Dear Dr. Bernstein,

Just wanted to thank you very much for your honesty and for the excellent surgery performed by you and your staff of professional people. I felt like it was part of my own family taking care of me. Thanks a lot.

G. A.

Dr. Bernstein,

First of all, I have never said thank you for the incredible job that you did with me. I think I had my procedure done in late 2001 and it has worked out incredibly, incredibly well. I remember how nervous I was sitting in the waiting room the day of my procedure. But it ended up very well and one of the best decisions that I ever made. The biggest thing it did for me was stop me from obsessing over losing my hair anymore.

When I had it done you told me that there was a 50/50 chance that I wouldn’t need a 2nd procedure. Well you are pretty on, because I could continue to leave the way that it is after one procedure (it looks very natural) but I do want to have a follow up procedure done. I just haven’t gotten around to it. I had set goals for timelines to have it done.

I will contact your staff and schedule an appointment.

I don’t know if I had your email before and this was a convenient way to thank you.

H. D.

Dear Dr. Bernstein,

I wanted to say a BIG thank you for the surgery last Friday. All is healing incredibly well and I’m feeling fine. Our banter during the procedure definitely moved things along at an incredible pace and I was truly amazed when I was finally told, “you’re ready to go”.

My gratitude to you and your staff is really quite impossible to describe in words, suffice to say that my relationship with you and the work that you have done for me has turned in to a life-changing experience.

I know you will continue to hold your position as world leaders in your field purely because of your consistent high standard of work, and more importantly, because of the absolute ethics you apply to that work. In an industry full of charlatans you truly stand out as a shining example of how a patient should be properly treated.

Please continue down the road you have set for yourselves and know that you have a dedicated advocate in myself.

I thank you once again… please also thank all of your gracious, wonderful staff!

With kind regards,

G. K.

Congratulations to Dr. Bernstein.

Just a quick note to express how pleased that I am with the results of my first procedure. My hair is growing in nicely and I am scheduled for a second appointment this June. Thanks for the great service – Dr. Bernstein works miracles.

Best Regards,

B. A.

Dear Dr. Bernstein,

I decided on having a hair transplant procedure because there is nothing better than having and maintaining your own growing hair, so having surgery was a no brainer for me. My personal experience with hair restoration surgery is that there is very little discomfort despite my initial concern.

I am an extremely impatient and anxious person so you would think that waiting for my hair to grow in would have been sheer torture. The time between my surgery and when I began to see my new hair passed so quickly that I barely remember ever waiting for something to happen. Before I knew it, my hair had grown in.

There is nothing like having that confidence that only a full head of hair can give you. A full head of hair is symbolic of youthfulness and virility as well as healthfulness and well-being. Although I have never had self-esteem issues, any boost to one’s self-confidence is a positive. I would definitely have further transplants if Dr Bernstein felt it was warranted.

Sincerely,
A. I.